RETURN AND

REFUND POLICY

Last updated: February 26th, 2021

Thank you for shopping at The Cascade Of Youth.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products or services that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Cascade Of Youth LTD, St.Albans, Hertfordshire.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to The Cascade Of Youth, accessible from https://www.thecascadeofyouth.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

If purchasing a product from the 'SHOP' section of the service, You are entitled to cancel Your Order within 24 hours.

The deadline for canceling an Order is 24 hours from the date on which You placed the order for the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

TCOY UNIVERISITY

If you pay for TCOY UNIVERSITY in full:

You are able to request a full refund if it's by 5 days before your first session from the day of the purchase - (The free consultancy session). After this period you are no longer eligible for a refund.

However, on a case-by-case basis if WE decide we no longer want you enrolled on our TCOY UNIVERSITY program we will issue you a full refund within 72 hours after your free consultancy session with a valid reason for making our decision unless questions can be answered with evidence. - (Decisions like these will mainly be made in situations where you may be a business or potential business and you have failed our due diligence check for being ethical and moral).

Refunds are available on TCOY UNIVERSITY regardless if on a promotion, sale or not.

Payment plan option:

Deposits made for TCOY UNIVERSITY are not refundable from the date of purchase. We will only refund you your deposit if you are required to have a credit check performed on you by our chosen lender and you fail the credit check. If you make a deposit but no longer want to continue with TCOY UNIVERISTY the deposit is non-refundable however you have the option to not agree to the payment plan and contract with our chosen lender. Once a contract and payment plan is agreed to and in place by You and our chosen lender, then we no longer have anything to do with your payment plan. Any questions you have regarding that matter will be between you and the lender. 

14 day refunds available on goods from day of delivery. Unless stated otherwise. See below.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.

You are responsible for the cost and risk of returning the Goods to Us.

The return address will be provided on the invoice that is supplied along with the arrival of the product. Address could vary depending on which warehouse it is shipped from.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

This policy applies to all products, items and services on our site unless clearly stated otherwise in writing.